At Shape Fitness, we understand that your schedule may not always align with traditional staffed hours. That’s why we’ve invested in our proprietary Copelands Systems Technology to ensure that you are supported anytime you need us.

Advanced Safety & Access

• Access-Controlled Doors: Every entry point at Shape Fitness is secured to keep our members safe.

• Hundreds of Cameras: Our facilities are monitored around the clock, providing an added layer of security so you can focus on your workout with confidence.

Live Assistance at Every Location

Even when staff aren’t on-site, you’re never alone:

• Call Boxes at Front Doors – connect you directly to our Help Desk.

• Courtesy Phones at Front Counters – speak instantly with a live attendant.

Our Help Desk staff are highly trained to:

• Guide you through starting your fitness journey

• Answer questions about services, classes, or membership

• Route you to the right department

• Renew memberships over the phone or even send a secure link directly to your mobile device

Protecting Your Information

In today’s world, online risks and data breaches are more common than ever. At Shape Fitness, your privacy is our priority:

• We never ask you to fill out online forms

• All billing is handled in-house – no third-party vendors, no data sold

• Your personal information stays with us, securely managed by our trusted team

A Personal Touch

Our Help Desk doesn’t just stop at phone support. If needed, we’ll guide you to one of our local facilities where you can meet with a friendly team member face-to-face. Whether it’s getting started, answering questions, or setting you up for long-term success, our staff is here to make sure you’re always moving in the right direction.

✅ Safe. Secure. Supportive. That’s the Shape Fitness way.